Privacy Policy

1. Introduction

E R Roofing & Joinery Ltd (“we”, “us”, “our”) is a well-established roofing and joinery company founded in 2006. We serve domestic and commercial customers across Enniskillen, Omagh, County Fermanagh, and County Tyrone, offering slate & tile roofing, flat felt, first/second‑fix joinery, flooring, storm damage repairs, and more. We handle personal data collected through website interactions, form submissions, bookings, or communications in full compliance with UK GDPR.

2. Data Controller & Contact Details

E R Roofing & Joinery Ltd
15 The Commons, Bellanaleck, Enniskillen BT92 2BD
 07809 438 000 ·  info@erroofing.co.uk

3. Personal Data Collected

• Enquiries/bookings: name, email, telephone, address, service type, optional photos/details

• Communications: via phone, email, online forms, or in-person discussions

• Website analytics: anonymised IP, browser/device info, page visits, session duration — collected using only essential and performance cookies (no advertising/profiling cookies)

4. How We Use Your Data

We use collected data to:

• Provide free quotes and deliver roofing, joinery, flooring, and storm-repair services

• Send confirmations, reminders, invoices, and follow-up communications

• Enhance user experience and site performance using anonymised analytics

• Maintain records for VAT, warranty, insurance, and legal compliance

5. Legal Basis for Processing

• Contractual necessity: to fulfil your service requests

• Legitimate interests: to operate and improve our business and website

• Consent: if you opt in to marketing or follow-up communications

• Legal obligation: to retain records for statutory and financial purposes

6. Data Sharing

We do not sell or lease personal data. Data may only be shared with:

• GDPR-compliant service providers (e.g., hosting, email, analytics platforms)

• Insurance companies, warranty providers, or regulatory bodies, when required by law

7. Cookies & Tracking

• Essential cookies: for site navigation and form functionality

• Performance cookies: anonymised analytics only
  We do not use advertising, profiling, or third-party tracking cookies

8. Data Retention

• Service/enquiry records: retained for up to 7 years

• Analytics data: anonymised session information deleted after 24 months; aggregated data maintained indefinitely for business insight

9. Your Rights

Under UK GDPR, you have the right to:

• Access, correct, erase, restrict, or export your personal data

• Withdraw consent or object to processing

• Lodge a complaint with the ICO
  To exercise your rights, contact us using the details above

10. Security

We implement SSL encryption, secure UK hosting, access controls, firewalls, and staff training—aligned with industry best practices

11. International Transfers

All data is processed and stored within Northern Ireland and the UK—no overseas transfers

12. Policy Changes

We may update this policy occasionally. Continued use of our website implies acceptance of any changes. The Effective Date above reflects the current version